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Real Solutions Pty Ltd (“we”, “our”,
“us”) recognises the importance of privacy issues. This Privacy
Policy briefly tells you how we manage the personal information that
we collect, use and disclose and how to contact us if you have any
queries. This Privacy Policy does not cover personal information
collected or held by us about our employees and is to be read subject
to any overriding provisions of law or contract.
Background
Real Solutions will comply with the law and the National Privacy
Principles ("NPPs") (subject to the other provisions of
law). The NPPs are contained in the Privacy Act 1988 (Cth) and
regulate the manner in which personal information is managed.
Personal information is information or an opinion, in any form and
whether true or not, about an individual whose identity is apparent or
can reasonably be ascertained from the information or opinion.
Information we do not collect
We do not
collect or store credit card information.
Our payment facility is outsourced to RegNow.
See http://www.regnow.com for more
details
Collection of personal information by us
The kinds of personal information we collect and store will depend
on what products and services you request from us. However, it may
include (amongst other things):
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personal information you give us when you request a product or
service from us. This information may include your name,
telephone numbers, address details and e-mail address; and
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communications between you and us; and
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transactional information about your use of our products and
services (for example your feedback on how you use our product or
service).
How your personal information will be used
We collect your personal information so that we can use it for our
functions and activities which include, amongst other things:
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processing your product purchase;
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addressing any feedback or complaints you may have;
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answering any queries you may have; and
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any purposes for which it was requested and directly related
purposes, and developing, improving and marketing our products and
services.
If you do not provide us with your personal information, we will be
unable to do one or more of the above (including being unable to
provide a product or service).
We will assume you consent to management of your personal
information in the manner specified in this Privacy Policy (which may
change from time to time) and our Privacy Statement until you tell us
to the contrary by following the instructions contained in our website
or contacting us using our contact details below.
Exchange of personal information with third parties
Personal information we collect from you may be disclosed:
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to any entity to which we are required or authorised by or under
law to disclose such information (for instance, Federal or State
law enforcement agencies and investigative agencies, courts,
various other Federal or State government bodies);
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to others that you have been informed of at the time any
personal information is collected from you;
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to our business associates and others for purposes directly
related to the purpose for which the personal information is
collected;
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with your consent (express or implied), to others.
Personal information we collect from you will not be disclosed:
Complaints
If you have a complaint about the way we have dealt with your
personal information, please contact us.
We will make all reasonable attempts to respond to your
complaints or requests.
If you are unsatisfied with the outcome, you may refer the matter
to the Office of the Federal Privacy Commissioner at:
Website:www.privacy.gov.au
Phone: 1300 363 992
Updates to Privacy Policy
We may amend this Privacy Policy at any time and from time to
time. If we do so, we will post the amended Privacy Policy on our
website (mentioned above) so that you will always be aware of how we
manage your personal information.
Further information
Please contact us if you have any queries about the personal
information that we hold about you or the way we handle that
personal information. Our contact details for privacy queries are
set out above.
Further information about the NPPs and the application of privacy
law to the private sector generally can be found by contacting the
Office of the Federal Privacy Commissioner (details above).
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